Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Authorization ("RA"). Any returns mailed to surroundsoundhometheater us without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. An RA is good for 10 days. Please surroundsoundhometheater note you will be responsible for all surroundsoundhometheater shipping and insurance charges for returns, unless surroundsoundhometheater otherwise indicated. Stop by and see us.

These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers surroundsoundhometheater for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software surroundsoundhometheater and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.