These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, sonyhometheatre opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

I bought an item from you last week and now you have it on sale for $50 less. What should I do? Just go to any Store with your receipt sonyhometheatre and we''ll credit you with the $50 difference. If you paid cash, you''ll get cash back. Do you beat the prices in membership warehouses and military PXs or catalogs? We will match any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed box including warehouse clubs since they are legitimate retailers. We do not honor mail order or Internet retailers prices but sonyhometheatre when shipping sonyhometheatre charges are added in, we think you''ll find our prices most competitive. PX''s are subsidized and not open to the general public so we do not match prices with them. We find many military personnel shop with us anyway because our prices are sonyhometheatre often sonyhometheatre better than at the PX and the selection is much greater.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.