These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers sonyhometheatersystems for servicing.* Defective computer equipment may sonyhometheatersystems be returned within 14 days for exchange or refund and defective, opened software and music products sonyhometheatersystems may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

Thank you for choosing America''s leading specialty electronics retailer! For every product we sell, we''ll match sonyhometheatersystems any advertised price from a local store stocking the same new item, available for sale with a manufacturer''s warranty and in a factory-sealed sonyhometheatersystems box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference. Our Low Price Guarantee does not apply when the price includes bonus or free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. For cellular phones and pagers, our Low Price Guarantee applies to hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the same.

Merchandise purchased on-line sonyhometheatersystems through our site (regardless of whether sonyhometheatersystems you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be sonyhometheatersystems returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Authorization ("RA"). Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. An RA is good for 10 days. Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. Stop by and see us.