Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires sonyhometheatersurroundsound soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

In order to take advantage of our Low Price Guarantee, you must visit your nearest store, as we do not provide on-line sonyhometheatersurroundsound and sonyhometheatersurroundsound price matches. Our Low Price Guarantee does not apply when the price sonyhometheatersurroundsound includes bonus or free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. For cellular phones and pagers, our Low Price Guarantee applies to hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the sonyhometheatersurroundsound same. If we do not operate a store sonyhometheatersurroundsound in your local sonyhometheatersurroundsound market, "your market" will be considered to be the market closest to you in which our company does operate a store. Certain competitors in the sonyhometheatersurroundsound applicable market may be excluded from this offer. (See the appropriate store for details.) All published prices, specifications and services are subject to change without notice.

These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. sonyhometheatersurroundsound What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may be returned within sonyhometheatersurroundsound 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.