These frequently Sony asked questions (FAQ''s) are direct from our consumer relations Home specialists: I bought theatre a product not too long ago and it''s not working right. What systems can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since Sony most early Home repair needs are covered under manufacturer''s warranty, theatre simply bring your product to the nearest store systems or to one of our service centers for servicing.* Defective computer equipment Sony may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

If you choose to return your phone purchase to the Distribution Center, please understand Home that it is your responsibility to contact the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service theatre plan. For Product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. systems (Please note that merchandise Sony purchased at your local store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your Product is received by you and returned to us.

If you are not completely satisfied with Home and theatre your purchase after receiving your Product, please review our return policy to determine your preferred method of return. For most products that we sell, we offer our customers the ability to purchase our Performance Guarantee for coverage systems above and beyond Sony the manufacturer''s factory warranty. Some of Home and theatre the benefits of our Performance Guarantee include: We guarantee the performance of your covered product to factory specifications for up to five full years! Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions. Make sure the job is done systems right and that your covered product performs to factory specifications. Each repair is backed by our Guarantee of your Satisfaction.