These sony and home and theater and systems frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product sony not too long ago and it''s not working right. What can I do? During home the theater first 30 days systems of ownership, sony and home and theater and systems we will offer you a refund or exchange on most* products. After sony thirty days, home since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the theater and systems nearest store sony or to one of our service centers for servicing.* Defective computer equipment home may be returned within 14 days theater for exchange or refund and defective, systems opened software sony and home and theater and music products may be exchanged for the systems same title within 30 days. See our In-Store Policies section sony for complete home and theater details.

My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within systems the first 30 days, provided sony the item is returned in new condition home with all original packaging and accessories. Computers, monitors, printers, laptops and related merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. Opened theater software and music can be exchanged for the same item during systems the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased sony as Open Box is not subject home to the 15% open box fee. Returns for promotional package items will only be accepted if all components theater of the systems promotional package are returned. Individual package components sony and home and theater may be exchanged if systems defective.