These frequently asked questions sony home theater reciever (faq''s) are direct from home our consumer theater and reciever relations sony specialists: i bought a product not too long ago home and it''s not theater working right. what can i do? during the first 30 days of ownership, we will offer you a refund or exchange reciever on most* products. sony after thirty days, home since most early repair needs are covered under manufacturer''s warranty, simply theater bring your product to the nearest store or to one of our service reciever centers for servicing.* defective computer equipment may be returned within 14 days for exchange or refund sony and home and theater and defective, opened reciever software and music products may be exchanged for the same title within 30 days. see our in-store policies section for complete details.

if you are not completely satisfied sony with home your purchase after receiving your theater product, please review our return reciever and sony policy to determine your preferred method of return. for most products that we sell, we offer our customers home the ability to purchase our performance theater guarantee for coverage above and beyond the reciever manufacturer''s factory warranty. some of the benefits of our performance guarantee include: we guarantee the performance of your sony covered product home to factory theater and reciever specifications sony for up to five full years! unlike most manufacturer warranties, we home provide complete coverage for damage caused by power surges, brownouts theater or reciever other power line conditions. make sony and home sure the job theater is done right reciever and that your covered product performs to factory specifications. sony each repair home is backed by our guarantee theater of your satisfaction reciever.