Merchandise purchased on-line sony home theater component through our site (regardless of whether you picked it up at a store or had it delivered to your home), home which theater meets the return guidelines above, may be returned via mail to our authorized return center. before returning anything by mail to us, you first component and sony must obtain a return authorization ("ra"). any returns mailed home to us without a pre-approved ra may be refused without notice, automatically returned, and a handling fee assessed. an ra is good for 10 days. please note you will be responsible for all shipping and insurance charges theater for returns, unless otherwise indicated. stop by and see us.

if you choose to return your phone purchase to the distribution center, please understand that component it is your responsibility to contact the carrier to cancel any service contract that has been established. we are not responsible for contacting sony the carrier regarding home and theater canceling or changing component and sony your service home plan. for product that we verify to be defective, we will pay theater freight component and sony in both directions home on any such merchandise exchanges and no open theater box fees will component be assessed. (please sony note that merchandise home purchased theater at your local store [not on-line] cannot be returned via mail. please return such items to your local component store.) we are unable to refund any purchase from the site from the time your order is placed until your product is received by you and returned to us.