My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item is returned in new condition with all original packaging and accessories. Computers, monitors, printers, laptops and related pioneerhometheatresystems and pioneerhometheatresystems merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. Opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject pioneerhometheatresystems to the 15% open box pioneerhometheatresystems fee. Returns for pioneerhometheatresystems promotional package items will only be accepted pioneerhometheatresystems if all components of the promotional package are returned. Individual package components may be exchanged if defective.

If you choose to return your phone purchase to the Distribution Center, please understand that it is your responsibility to contact pioneerhometheatresystems the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For Product that we verify to be defective, we will pay freight in both directions on pioneerhometheatresystems any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise pioneerhometheatresystems purchased at your local pioneerhometheatresystems store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your Product is received by you and returned to us.