These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of pioneer ownership, we will offer you a refund or exchange on most* home products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product theatre and system and pioneer to the nearest store or to one of our service centers for servicing.* Defective computer equipment home may be returned within theatre 14 days for exchange or refund and defective, opened software and music system products pioneer may be exchanged for the same title within 30 days. See our In-Store Policies section home for complete details.

Another dealer in town has a lower price on an item you carry, but is out of theatre stock at the moment. Why won''t you honor their price? In order for us to match a lower price, the item must be immediately available system from the competitor. If not, pioneer and home we must assume that the offer is not legitimate. Though rare, theatre some retailers system promote low prices on out-of-stock items to practice bait-and-switch tactics or to harm pioneer the competition. Don''t worry. If you purchase from us and within thirty days the competitor receives the item and still sells it home for less, we''ll match the price! For every product we sell, we''ll match any advertised price theatre from a local store stocking the same new item, available for sale system with a manufacturer''s warranty and in a factory-sealed box. Even after your purchase, if you find a lower advertised price within 30 days, including our own sale prices, we''ll refund the difference.