These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. onkyohometheatre What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early onkyohometheatre repair needs are covered under manufacturer''s onkyohometheatre warranty, simply bring your product to the nearest store onkyohometheatre or to one of our service centers for servicing.* Defective computer equipment may onkyohometheatre be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like onkyohometheatre to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, onkyohometheatre please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. onkyohometheatre Is it renewable? Many products are eligible for our Performance Guarantee renewal.