Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish onkyo for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about home this, please theater give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended onkyo Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products home are theater eligible for our Performance onkyo Guarantee renewal.

Merchandise purchased on-line through our site (regardless of home whether theater you picked it up at a store or had it delivered to your home), onkyo which meets the return guidelines home above, may be returned via mail to our authorized theater return onkyo center. home Before returning anything by mail to us, you first must obtain a Return Authorization theater ("RA"). Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned, onkyo and a handling fee assessed. An RA is home good for 10 days. Please note you will theater be responsible onkyo for all shipping and insurance charges for returns, home unless theater otherwise indicated. Stop by and see us.