Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for hometheatresurroundsound any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please hometheatresurroundsound give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended hometheatresurroundsound Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance hometheatresurroundsound Guarantee Plan expires soon. Is it renewable? Many products are eligible for hometheatresurroundsound our Performance Guarantee renewal.

If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, hometheatresurroundsound you will be responsible for any loss or damage. The purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition in conformity with this policy. Shipping fees are non-refundable whether an item is returned hometheatresurroundsound to hometheatresurroundsound our store or to our return center. For exchanges of a defective product, we will refund shipping charges. Please allow 14 days from when we receive your Product for the processing of your credit. Additional charges hometheatresurroundsound may be assessed for Products returned with any missing parts and/or accessories.

At this site, your satisfaction is our best asset! If you have questions, comments or concerns, we want to know. Remember, state-of-the-art service is our pledge to you before and after the sale. If you are not satisfied with a product or the service you received at our store, we want to know about it so we can try to resolve the issue. The first hometheatresurroundsound thing you should always do is to bring the matter to the attention of your local store manager so that he or she can help you with a solution on the spot! Take a look at the following information... it may just help with your current needs.