Please tell me who I can call about a poor experience I''ve just had in my local store? First, hometheatrespeakersystems we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen hometheatrespeakersystems again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service hometheatrespeakersystems Plan hometheatrespeakersystems expires soon. Is it renewable? Many products are eligible hometheatrespeakersystems for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance hometheatrespeakersystems Guarantee renewal.

My product works fine but it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item is returned in new condition with all original packaging and accessories. Computers, monitors, printers, hometheatrespeakersystems laptops and related merchandise may be returned or exchanged within 14 days of purchase less a 15% restocking fee. Opened software and music can be exchanged for the same item during the first 30 days if defective; unopened hometheatrespeakersystems software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject to the 15% open box fee. Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.