These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not hometheatrespeaker working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty hometheatrespeaker days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may hometheatrespeaker be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

Please tell me who I hometheatrespeaker can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t hometheatrespeaker live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan hometheatrespeaker expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee hometheatrespeaker Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

At this site, your satisfaction is our best asset! If you have questions, comments or concerns, we want to know. Remember, state-of-the-art service is our pledge to you before and after the sale. If you are not satisfied with a product or the service you received at our store, we want to know about it so we can try to resolve the issue. The first thing you should always do is to bring the matter to the attention of your local store manager so that he or she can help you with a solution on the spot! Take a look at the following information... it may just help with your current needs.