These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* hometheatersystem products. hometheatersystem After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may be returned within 14 days for exchange hometheatersystem or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

If you choose to return your phone purchase to the Distribution Center, please hometheatersystem understand that it is your responsibility to contact hometheatersystem the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For Product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your hometheatersystem Product is hometheatersystem received by you and returned to us.