Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. hometheaterstore If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires hometheaterstore soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return. For most products that we sell, we offer our customers the ability to purchase our Performance Guarantee for coverage above and beyond the manufacturer''s factory warranty. Some of the benefits of our Performance Guarantee include: We guarantee the performance of your covered product to factory specifications for up to five full years! Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions. Make sure the job is done right and that your covered product performs to factory specifications. Each repair is backed by our Guarantee of your Satisfaction.

My product works fine but hometheaterstore it just doesn''t suit my needs so I''d like my money back. For most purchases, we offer a full refund within the first 30 days, provided the item is returned in new condition with all original packaging and accessories. Computers, monitors, printers, laptops and related merchandise may be returned or exchanged hometheaterstore within 14 days of purchase less a 15% restocking fee. Opened software and music can be exchanged for the same item during the first 30 days if defective; unopened software and music can be refunded during the 30-day time frame. Merchandise purchased as Open Box is not subject to the 15% open box fee. Returns for promotional hometheaterstore package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.