Please tell me who I can call about a home poor experience I''ve just had in my local store? First, we''re sorry theatre we didn''t live up to your expectations. speaker That''s kit not what we wish for any customer and we''d home like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended theatre Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance speaker and kit Guarantee renewal.

If home you choose not to insure your theatre package, and we do not accept return of the Product for reasons speaker stated above, you will be responsible for any loss kit or damage. The purchase price (less any applicable home and theatre open box fees) speaker will be credited kit to your credit card account upon our home acceptance of the merchandise in like new condition in conformity with this theatre and speaker policy. Shipping fees are non-refundable whether an item is returned to our store or to our return center. For kit exchanges of a home defective product, theatre we will refund shipping charges. Please allow 14 speaker days from when we receive kit and home your Product for the processing of your credit. Additional charges may theatre be assessed speaker for Products returned with any missing parts and/or kit accessories.