These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first home 30 days of ownership, we will offer you a refund theatre or exchange on most* products. After thirty days, since most early repair needs are covered under component manufacturer''s home warranty, simply bring your product to the theatre nearest store or to one of our service component centers for servicing.* Defective home computer theatre equipment may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same component title within 30 days. See our In-Store Policies section for complete details.

I received a message on home my answering machine theatre telling me that my product will be delivered component tomorrow morning, but I won''t be home. Who should I call? Just call the store where the item was purchased, and they''ll check it out for you. home If you were given a 1-800 delivery number at the time of purchase, you should be able to re-schedule the delivery by calling that number. Do you have a number theatre I can call to check on component a rebate offer? Please call the vendor home or manufacturer rebate hotline for the rebate you would like to check on. I''d like to purchase 20 televisions for company incentive prizes. Who should I talk to? theatre Sounds like you need the Corporate Sales and Service Department. Visit the link to learn about the programs and special arrangements that component are offered through home the Corporate Sales Department.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the theatre details so that we can ensure it doesn''t happen again. If you haven''t component spoken to your local store manager about this, please give him/her a home call. theatre If you have spoken to the manager and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it component renewable? Many products home are eligible for ESP renewal. My Performance theatre and component Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.