If you home choose theater to return your phone purchase to the Distribution Center, please understand that it is speakers your responsibility to contact the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier home regarding canceling or changing your theater service plan. For Product that we verify to be defective, we will pay freight in both directions on any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise purchased at your local speakers store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your Product is received by you and returned to us.

If you choose not home to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible theater for any loss or damage. The speakers purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition in conformity with this policy. Shipping fees are non-refundable whether an item is returned to our store or to our return center. For exchanges of a defective product, we will refund shipping charges. home Please allow 14 days from when we receive your Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing parts and/or accessories.

These frequently asked questions (FAQ''s) are direct from theater our consumer relations specialists: I bought a product not too long ago and it''s not working right. speakers What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty home days, since most early repair needs are covered under manufacturer''s theater warranty, simply bring your product to the nearest speakers store or to one of our service centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software and music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.