If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance of the merchandise home theater sony in like new condition theater in conformity sony with this policy. shipping fees are non-refundable whether home an item is returned to our store or to our return center. for exchanges of a defective product, we will refund shipping charges. please allow 14 days from when we receive your product for the processing of your credit. additional charges theater may be assessed for products returned with any missing parts and/or accessories.

these frequently asked questions (faq''s) are direct from our consumer relations specialists: i bought a product not too long sony ago and it''s not working home right. what can i do? during the first 30 days of ownership, we will offer you a refund theater or exchange on most* products. sony and home after thirty days, since most early repair needs are covered under manufacturer''s warranty, theater and sony simply bring your product to the nearest store or to one of our service centers for servicing.* defective computer equipment may be returned within 14 days for exchange home or refund and defective, opened software and music products may be exchanged for theater the same title within 30 days. see our in-store policies section for complete sony and home details theater and sony.