If you choose to return your phone purchase to the Distribution Center, please understand that it is your responsibility to contact the carrier to cancel any service contract home that has been established. We are not responsible for contacting theater the retailer carrier regarding canceling or changing your home service plan. For Product that theater and retailer we verify to be defective, we will pay freight in both directions home and theater on any such merchandise exchanges and no open box fees will be retailer assessed. (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from home the time your order is placed until your Product is received by you and returned theater to us.

Please retailer tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry home we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the theater details so that we retailer can ensure home it doesn''t theater happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have spoken to the manager and retailer remain home unsatisfied, please call our Cool-Line. theater and retailer My Extended Service Plan expires soon. Is it renewable? home Many products are eligible for ESP renewal. theater and retailer My Performance Guarantee home Plan expires soon. theater Is it renewable? Many products retailer are eligible for our Performance Guarantee renewal.