These frequently asked questions (FAQ''s) are direct bose from our home consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After theatre thirty days, since most early repair needs are covered systems under manufacturer''s warranty, simply bring your bose product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may home be returned theatre within 14 days for exchange or refund and defective, opened software and music products systems may be bose exchanged for the same title within 30 days. See our In-Store Policies section for complete home and theatre details.

Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, systems you first must obtain a Return Authorization ("RA"). Any bose and home returns mailed to us without a pre-approved RA may be refused without notice, automatically theatre returned, and a handling fee assessed. An RA is good for 10 days. Please systems note you will be responsible for all shipping bose and insurance charges for returns, unless otherwise indicated. home Stop by and theatre see us systems.